COVID-19
We're Good to Go!
Our Number One priority is the safety of our guests. We have been working tirelessly to ensure that guests can enjoy our beautiful accommodation during this time.We have acquired the Industry Standard mark meaning our business follows government and industry COVID-19 guidelines, have a Risk Assessment in place and have a process to maintain cleanliness and aid social distancing.
For more information on our policies please have a look at these files:
* Our Covid Policy
* Our Covid-19 Statement
* Information on additional Cleaning Products we are using
* Our Covid-19 Industry Standard Certificate
If you have any questions about your stay please feel free to call us or email us.
How do the new policies affect my holiday at Lancombes House?
We have three self-catering cottages on site. The Farmhouse and Tanglewood are next to each other they have seperate entrances/exits and their outdoor areas are also seperate. Buckingham Cottage is on the otherside of the courtyard. All cottages will be thoroughly cleaned and sanitised between stays.
The Games Room is normally a communal area so will remain closed during the summer. The DVD and Book Library will also be unusable at this time.
The Laundry Room is bookable through Adrian, Sue or Jenny and will be thoroughly cleaned between each use.
We will provide hand sanitiser at the doors for each cottage, anti-bacterial/viral hand soap at each sink and wipes for use on handles/surfaces during your stay.
What happens if we need to cancel due to illness?
If you or anyone in your party show any symptoms of Covid-19 then those people must self-isolate, get a test and not come to the property. Please contact us if such an issue should arrive and we can rearrange your holiday.
What happens if the government guidelines change?
We are working to Government Guidelines and if they change we will adapt accordingly. If for any reason your holiday is affected we can rearrange your holiday or offer a refund.
With the route to lifting lockdown announced by Boris, between April 12th and June 21st, the Farmhouse and Tanglewood are offered at special rates for single household groups. Please contact us for details.
We are currently accepting bookings for the summer, when we hope the lockdown is over. We have been and will be following Government Guidelines for stays. We offer a no quibble, money back guarantee on direct bookings should things change, or you can change the dates of your booking with no penalities. For full information on our Covid-19 policy please have a look at this page.
